Plants are shipped when dormant. All are guaranteed to be true to type and healthy at time of shipment.
Our shipping season is October 1st through May 31st. We use UPS ground shipping for all orders. Most orders take 2-3 days to arrive at their destination if it's in the Eastern US. When you check out, you will be provided with a shipping time estimate. It does not include the day we ship your order, weekends, or holidays. We only ship to the continental US.
We ship on Mondays and sometimes Tuesdays, depending on how busy we are. Orders placed by Thursday at noon will be shipped the following Monday (or Tuesday). Orders placed after noon on Thursday will be shipped two Mondays from then.
Plants are guaranteed to be healthy at time of shipment. We do not warranty plants as we can not assure that they receive the care they require after they arrive at their destination.
We go to great lengths to make sure your plants arrive in good shape, but occasionally accidents happen during shipping. If there is a problem with your order, contact us immediately so we can remedy the situation. We allow five days from when your order arrived to contact us for a solution. Please take photos of the plants in their shipping box.